User research and strategic insights to inspire change and measure progress.
Your customers are the experts of their experience. Isn’t it time you got to know them better?
Welcome to Field Notes Consulting. I’m Jill, a user researcher and customer experience insights leader with 20+ years experience helping companies and organizations deliver mission-critical outcomes by staying close to their customers.
I leverage mixed methods research, data and metrics to generate insights that support strategic decisions across brand, product, marketing, operations and customer service.
I have both in-house and consulting experience. Across my career, I have been entrusted with the work of gathering, analyzing and interpreting data of all shapes and sizes to inform strategic planning and inspire creativity. Learn more.
Do you need more data? Or, is there more to discover, understand, and act on in what you already know?
Do you need more data? Or, is there more to discover and act on in the data you already have?
SERVICES & EXPERTISE
Strategy & Advice
PRODUCT DEVELOPMENT + STRATEGIC PLANNING
Ensure your roadmap focuses on what customers care about the most
Customer insights and segmentation
Customer journey mapping
UX/CX metrics
Research
UX/CX DATA GATHERING + INSIGHTS GENERATION
Engage research to support continuous improvement & innovation
User experience (UX) research
Survey design and analysis
Voice of Customer (VOC) program development
Workshops
RESEARCH programMING +
SKILLS DEVELOPMENT
Up-skill your research team or make non-researchers, research-capable
Mixed methods study design
Interview skills
Insights communication